Return or Exchange Policy

30 days Easy Exchange and Return Policy

When you receive the parcel and there is any damage to the product you can always contact us via Email. Our 30 days easy Exchange and Return policy can be approved at the point that there is any difference in size, design/ shading, or not close by to the picture of the item on the site. But this is applicable only if applied within 7 days. Take a snap/photo to highlight the issue so that it will be entertained within 30 days. Our customer support team is available 24 hours at your service to refund or exchange the product. After 7 days any request for return, refund or exchange will not be entertained.

The refund policy will not apply:

Below we have mentioned the conditions under which the refund will not be applicable:

The product becomes ineligible for the refund if there is any alternation or removal of tags.

If the product is exploited refund or exchange there will be no return or exchange.

There will be no refund if the items are used and they are not in their original condition that we shipped to you.

No Refund Assess When:

There is a change of mind after a product is ordered

The buyer placed the order for something else unintentionally

You exceeded the 30 days;

Requested refund after 30 days

There will be no return/Exchange for ordering more than one comparable item, yet unique size. Individuals misuse it. Customized items and Custom Orders are not refundable and exchangeable

There will be no return/Exchange for ordering more than one comparable item yet unique size.

No return/exchange for ordering more than one same item in unique sizes. Customized items and Custom orders are not refundable and exchangeable.

Return Policy

After the product is delivered if there is an issue the customer can request the return with the product images and a clear description of the particular product. If the return of the product is approved after the investigation the customers are liable to pay the shipping cost and earlier postage cost that was paid by us because we offer to ship but it is not free to us.

To tell us your concern can write to us at help@jacketoria.com.

Exchange Policy

If you ordered the product from the website and want to exchange the product with different colors or sizes, we will exchange it free of cost with the exact new product as per your desire. You are liable to pay the postage cost.

RMA (Return Material Authorization) Number

If the return is confirmed our customer support will send you an RMA number to stick on the delivery box that you will ship to our warehouse.

Custom Duties

Customers are not liable to pay heavy custom duties as we considered it as a gift to our customers. But you may pay minimal charges over these products as every country has its customer policy. So the customer is liable to pay those charges according to their location.